Complaint Process

We endeavor to give you, our customer, a premium customer experience. In the unfortunate event you may wish to make a complaint please send to

The complaint will then be lodged in the Avetta Pre-qualification Corrective Action Register and reviewed within 48 hours of being received.

Please include the following contact information in your communications:

  • first and last name of person making the complaint;
  • your company name;
  • the position you hold within the company; and
  • your email address and contact phone numbers

Once the issue has been resolved, all parties will receive written communication advising of the outcome and/or solution.

If the issue is unable to be resolved, you may escalate your complaint to Tōtika directly.  Please go to the Tōtika website link and complete their online form or phone Tōtika on 07 542 0857.