We endeavor to give you, our customer, a premium customer experience. In the unfortunate event you may wish to make a complaint please send to admin-nz@avetta.com.

The complaint will then be lodged in the Avetta Pre-qualification Corrective Action Register and reviewed within 48 hours of being received.

Please include the following contact information in your communications:

• first and last name of person making the complaint;
• your company name;
• the position you hold within the company; and
• your email address and contact phone numbers

Once the issue has been resolved, all parties will receive written communication advising of the outcome and/or solution.

If the issue is unable to be resolved, you may escalate your complaint to Tōtika directly.  Please go to the Tōtika website link https://www.totika.org/contact and complete their online form or phone Tōtika on 07 542 0857.